Returns & Exchanges

Returns & Exchanges
RETURNS/CANCELLATIONS

Returns & Refunds​/Online Purchases:

(7a) If you are not satisfied with your pre stocked order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Red Carpet Brand receipt/invoice or gift receipt. All Red Carpet Brand merchandise must have all original packaging and components to be eligible for return or exchange. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made or personalized items or Clearance items.​

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing. When returning/exchanging merchandise purchased online: by mail. All returns/exchanges of online orders, by mail must be returned within 30 days from the day the order was shipped.

(7b) CARE

Red Carpet Tees is not responsible for fading or other damage which are caused during improper washing or care. The proper care instructions are clearly posted at Red Carpet Tees , you can find it out easily in the help section.

(7c) SIZING

Our product is sized exactly to industry standards. Red Carpet Tees provides detailed sizing charts in various places throughout our web site and is not responsible for incorrect size ordering.


(7d) RETURN AUTHORIZATION NUMBER

Red Carpet Tees will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to support@redcarpettees.com. This claim must be submitted within 5 business days of the products receipt by the customer and must be received by Red Carpet Tees within 30 days of the products receipt by the customer. When requesting a Return Authorization number, the following information is required: Detailed reason for return? Has product been washed or worn? Is the product potentially wearable/usable or a complete loss to you? The email must contain the customers order number in the subject line.

Red Carpet Tees customer service teams will reply within 24-48 hours with either further questions or with an Return Authorization number and a return shipping address. All returns must be clearly marked with this number.

Once the product is returned to Red Carpet Tees via standard, tracked USPS mail (Red Carpet Tees is not responsible for lost returns that are not tracked), Red Carpet Tees Quality Control team will inspect the product to determine if it is defective or not. "Defective" is defined as a material manufacturers flaw in the product itself or a material error in the imprinting or embroidering of the product. Slight variations in color, design, product size, design size or product "look" are not considered defects. A 15% re-stocking fee and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of Red Carpet Tees.

(8) ORDER PROCESSING

Processing of orders including orders from the continental United States (U.S.), as well as worldwide orders (INTL.) The processing period for products is estimated to be 4-8 business days. On the occasion that a product style, color or size is on back order, production time may be extended. Orders processed within this reasonable, stated period are not returnable or refundable since customized product is not re-stockable. Once processing is complete your order will be shipped immediately.

(9) ORDER SHIPPING

Our delivery times for regular airmail shipments take approximately 5-8 business days once processed for deliveries to USA and Canada. For shipments to other countries, transit may take longer due to shipping delays and increased security checks with international customs. Delivery dates are not guaranteed and may incur additional transit time due to unforeseen delays with the shipping service provider and extreme weather conditions. See shipping for additional information.

Red Carpet Tees is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these.
 
(10) SHIPPING CREDIT

A SHIPPING CREDIT may be applied towards the shipping portion of any FUTURE product purchase during the 6 months which follows its issuance. This credit may only be utilized for one future purchase and cannot be applied towards the product portion of your future order.

(11) ORDER TRACKING

To track your order simply email support@redcarpetbrand.com with your inquiry and our shipping department will respond in less than 24 hours via email with your order status. You must include your order number in the subject line of your email.
For assistance returning an order please email support@redcarpettees.com or call (800)253-1960.