What shipping methods are available to me?
We primarily use two shipping services; USPS and FedEx. Depending on the order value, our system will choose the appropriate shipping method. If you wish to upgrade the shipping service used to FedEx, you can contact our service representatives and they will advise you of the upgrade fee, if applicable.
How are the shipping rates calculated?
Shipping rates are calculated automatically on our systems and updated frequently in accordance with the discounted rates which we receive from the shipping companies, which are subsequently passed onto you.
How long does shipping normally take?
We try to process your orders in the shortest time possible as we understand how important it is to deliver your goods quickly and within the promised time. Orders placed will take approx. 5 - 8 business days or less once processed for shipping, for standard USPS shipments (2 - 4 business days or less once processed for shipping for FedEx shipments).
When your goods have been dispatched, our system will automatically send you an email to inform you of the tracking number (if applicable).
Can I combine shipment if I order more than one item?
Sure you can. Once you have completed checkout for your orders, please email our customer service team at firstname.lastname@example.org with the order numbers and the delivery address. We will reply to acknowledge your request if the necessary arrangements can be made.
Is import tax and duty included in the shipping cost?
All goods are shipped from US and you will be considered as an importer of goods and be made responsible for import tax and duty. Depending on your local import duty rate, you may be charged for tax if applicable. If you are charged, this will be collected on behalf of your local customs by the courier upon delivery.
On the occasion that a product style, color or size is on back order, production time may be extended. The shipping fees and transit time are the same to US, Canada and all other countries as indicated below.
|Shipping Method||Transit Time||First Item||Additional Items|
|Standard Flat Rate Shipping||5-8 business days||$0.00||$0.00|
|FedEx Shipping||4-6 business days||$29.99||$0.00|
Delivery dates are not guaranteed and may include extra transit time because of unforeseen delays such as in the case of COVID19. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.